International Paper Project Manager in CHICAGO CCC RETAIL, Illinois

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards.


The Project Manager is a part of a team responsible for working with our Retail Packaging and Display sales team, internal and external vendors, suppliers, and contractors as well as our customers to ensure that the specifications of each customer order are met. This is a seasoned exempt-level position that reports to the Project Manager Team Lead and officed in Aurora, IL. Our Retail Display and Packaging business is primarily engaged in the execution of packaging programs, specialty packaging, and point-of-purchase displays for major retail channels and consumer products goods companies.

Key Functions:

  • Develops and maintains relationships that support sales activities through initiating contact with and/or responding to customer inquiries regarding accounts, products, or services. Has direct engagement with customers including decision makers, works under guidance from the commercial and operations managers, and creates solutions or resolves issues using current protocol.

  • Estimating functions to include updating internal pricing tool and quoting outsourced materials and freight. Prices and delivers quotations to customers for projects under established standards.

  • Independently coordinates production requirements, inbound product, shipping, and inventory management. Leads preproduction meetings and develops time lines for order execution. Distributes information and plans to operational groups and external customers. Ensures appropriate approvals are received to produce orders including validating and managing sales contracts, purchase orders, and agreements; trouble shoots as needed during the order process.

  • Executes orders in accordance with workflow processes and systems in place including material planning, inventory management, bill of materials, sales order entry, miscellaneous invoicing, production guidance, spec approval, and record management.

  • Facilitates processes that reconcile customer accounts, including investigating and resolving customer complaints. Directly follows up with the customer to review and resolve complaints. Influences process changes and improvements. High level of authority to resolve issues within current processes.

  • Researches options for, makes suggestions about, and receives approval to source components.

  • Works with the finance groups to reduce accounts receivables and reconcile accounts.

  • Participates in post job-cost analysis meetings and makes suggestions for improvement opportunities.

  • May lead or participate in First Article Check/Press Checks to validate that the display is built according to specifications.

  • Handles multiple tasks simultaneously, using priority management skills. Works in a team environment. Maintains excellent records.


  • Prior experience (four years or more) in manufacturing customer service, project management, or business-to-business inside sales preferred. BS/BA in appropriate field preferred.

  • Strongly prefer experience with print or corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace is highly desirable. Knowledge of the properties and design of corrugated materials and flexographic or digital printing and litho labels preferred; understanding various printing methods/applications.

  • This position requires a high level of administrative, organizational, and communication skills, including exemplary telephone and e-mail etiquette and ability to present self in a professional manner.

  • Accuracy, thoroughness, attention to detail, timeliness/responsive, reliability, patience, listening skills, and interpersonal savvy are crucial. Must possess a disposition that thrives on a deep understanding of the details and ensures their execution. Strong organizational skills are required and an unrelenting sense of urgency to act and respond to challenges.

  • Demonstrated competence in accurate data entry; well-developed skills in Word, PowerPoint, Excel, databases, keyboarding, and other applications.

  • Ability to take the initiative to get the job done (managerial courage); build customer relationships; work under pressure and effectively maintain relationships while handling multiple tasks in a fast-paced environment.

  • Experience with east coast and international project management highly desirable (working effectively with client, manufacturing, and supplier representatives in Asia a plus).

  • Ability to take direction or work independently; must be able to work overtime or irregular hours as needed to meet client needs.

  • Positive attitude, patience, superb listening skills, ability to learn on the fly and reliability required.

  • Travel to customer location and/or vendors may be required on an intermittent basis.

Equal Opportunity Employer: Minorities/Females, Individuals with Disabilities/Veterans