International Paper App Dev Analyst I, Mfg Solution Delivery in MEMPHIS, Tennessee

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

PURPOSE:

The Packaging Systems Manufacturing (MFG) Solution Delivery Application Development Analyst I (ADA I) will assist with the design, development and delivery of MFG Enterprise Resource Planning (ERP) technology solutions for the Packaging business. They will also assist with technical analysis, daily monitoring, and assist with reporting and decision support on an as needed basis. This position will interact with end users, BIMs, PIMs, ITSS and enterprise wide technical resources to assist with the creation of technical designs from business requirements. The ADA I will then help build and test code to meet the business needs. The ADA I needs a high degree of technical knowledge and should be capable of deploying ERP tools and modules in a complex environment. The ADA I must be versed in the “language” of the business and understand how information flows through business processes, its inter-relationships, and how it should be organized and stored for effective user consumption. The ADA I must have experience and knowledge of ERP application architecture and supporting technologies as well as the ability to work among a team of developers taking tasks to successful completion.

Key Customers: This position has influence on delivering and sustaining strategic, project solutions and information-enabled systems which are essential to the Packaging business. The ADA I is a technical client interface for Packaging Systems to end users, BIMs, PIMs, ITSS and enterprise wide technical resources for strategic MFG ERP and other operational applications.

KEY ACCOUNTABILITIES:

  • Under limited supervision, is responsible for aiding in technical product recommendations and roadmap implementations for the Packaging environment and IP information architecture enabled by MFG ERP and associated technology. Must have (and maintain) expertise in current and future Packaging technology based tools and products. Interact with Solution Architect on product road mapping.

  • Begins to ensure discretionary and upgrade projects are implemented for optimal MFG ERP technology performance and reliability as planned. Provides expertise to enterprise efforts that impact MFG ERP technology, such as Archiving, Secure Coding practices, Business Continuity, etc. Maintain awareness of best practices employed by other companies using similar MFG ERP technologies and modules.

  • Under limited supervision, Interacts with business partners, consultants, developers and end users to review, interpret business and functional requirements as directed.

  • Assists with the development of technical specifications, work estimates and project schedules to meet defined business requirements.

  • Begins to participate in the overall process improvement of the technical area. Analyze complex user information flows and needs to assist in evaluating alternative technical solutions that meet needs while maintaining business standards. Participates in the technical process design and documentation related to technology enhancements.

  • Performs tasks as needed to achieve on-target development, testing, go-live and sustain activities per published plans. Also participates in activities of other ITSS groups, such as Unix Services, IRM, Connectivity, BI, etc. as directed.

  • Developing into a MFG ERP technical knowledge expert within the company and a source of information for others.

KEY CHALLENGES:

The external environment, including technology, competition, markets:

Technology in the ERP area is changing at a rapid pace. Development approaches and alternatives associated with MFG ERP for example, evolve with each new release. Packaging Systems has developed beyond a simple support and development organization, into a multi-functional information hub for all things technical with regards to the Packaging business. Increasing complexity is impacting the scope of work performed by this position. The ADA I must help create and implement IT solutions that can adapt to changing business requirements while remaining technologically viable (reliable, sustainable, high performance) as a coherent part of the growing IP application portfolio. In addition, the expansion of MFG ERP systems throughout our global operations will provide significant technology challenges (from networking latency to application specific configuration) that the ADA I must consider.

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

The combination of technical expertise and business knowledge is important for this position. The ADA I must have strong technical skills, as well as good communication skills to effectively interact with business partners and other technical resources. Business knowledge is essential in designing effective solutions, and being a credible technical representative to BIMs, PIMs and other ITSS groups.

The scope of the technology supported at IP is challenging for this role:

  • Abundance of multiple MFG ERP installations and environments.

  • Troubleshooting and transport complexity for the many, interdependent systems.

  • Various work processes under multiple operating models - project approaches, PDP methodology for businesses, etc.

  • Heightened security requirements for data access and query display related to external customers and vendors, and anti-trust restrictions among IP business entities.

  • Demanding solution performance expectations in the face of significantly increasing data volumes and a growing user population.

The work itself, e.g., problems, opportunities, change:

The skills required for this position are diverse:

Broad technical skills as identified in the above sections.

Strong customer focus and ability to understand business processes and information needs.

Effective communications, organizational, time management and problem solving skills.

Collaborative manner, with the ability to work closely with team members and IT leadership.

Strong self-management skills.

SCOPE:

The ADA I is often called on to assist with completing production support and discretionary work efforts for multiple clients in an environment of ever-shifting mix of priorities. The ADA I must focus on the highest priority task and complete tasks as assigned per the scheduled plan.

KNOWLEDGE AND EXPERIENCE:

The ADA I requires 5+ years of development and technical support experience within the Packaging or related industry. The successful candidate will have the capability to operate with a strategic enterprise view and the ability to productively work within a group of developers. The ability to take tasks to a successful completion is a key to success. The ADA I also has awareness of how IT enables business processes and their related interdependencies as well as highly developed technical skills in multiple areas. The ADA I should have moderate to highly developed technical knowledge in Manufacturing or other ERP technologies.

A 4-year degree in Management Information Systems, Computer Science or an equivalent is preferred.

Required Skillset:

  • 5+ years working in Linux/Unix/ environments

  • 5+ years experience as backend developer

  • 5+ years Bash and Perl scripting experience writing interfaces

  • 3+ years developing medium to complex MySQL / SQL queries

  • 3+ years supporting existing code bases using a modern debugger (ddd, Visual Studio, Xcode)

  • Working knowledge of Crystal Reporting

  • Experience with source control (TFS, SVN)

  • Good working knowledge of object oriented programming

  • Must be comfortable working in an environment with 100+ installations

Recommended/Favorable:

  • Supporting or developing in Kiwi and/or Amtech ERP application experience

  • Additional development programming skills in Windows environment or other areas. (needs are ASP.Net, C#, PowerShell, , XML, PHP, Java Script)

  • Web Support (CSS)

The skills required for this position are diverse:

  • Excellent troubleshooting skills of medium to high complexity

  • Strong self-management skills with the ability to work effectively under direct supervision

  • Strong customer focus and ability to understand business processes and information needs.

  • Competent in all aspects of the Application delivery lifecycle

  • Competent in project management processes

  • Solid information technology skills; understands key concepts and critical success factors of information technology from applications to infrastructure

  • Ability to balance project goals with support efficiency and service level commitments

  • Effective communications, organizational, time management and problem solving skills.

  • Collaborative manner, with the ability to work closely with team members and IT leadership.

  • Bilingual Spanish a plus, but not required

COMPETENCIES:

  • Action Oriented

  • Business Acumen

  • Customer Focus

  • Dealing with Ambiguity

  • Drive for Results

  • Informing

  • Interpersonal Savvy

  • Listening

  • Learning on the Fly

  • Peer Relationships

  • Perseverance

  • Priority Setting

  • Problem Solving

  • Self-Development

  • Time Management

  • Timely Decision Making

  • Technical/Functional Skills

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

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