International Paper Network Engineer I in MEMPHIS, Tennessee

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

PURPOSE:

This position/role exists to:

  • Support International Paper’s worldwide data network, which is used by all employees, customers and partners across all businesses and geographies

  • Install and maintain technologies and systems that support enterprise-wide network communications

  • Install and maintain enterprise network equipment, circuits and configurations, according to standards and procedures

The key customers of this position include but are not limited to:

  • All International Paper employees across all businesses who utilize IPs networking technologies and services

  • Global Telecommunications managers and staff that provide guidance and direct work

The key actions, outputs, deliverable, products and services include:

  • Support and management of International Paper’s data network to meet service levels

  • Expand, deploy, refresh and remove all supported data network technologies and services

  • Develop and adhere to standard and repeatable processes for the delivery and support of data network services

  • Follow enterprise-level data network standards and strategies that support current and future IP business requirements

  • Deliver high quality, reliable, stable, and persistently available data network technologies and services, worldwide

KEY ACCOUNTABILITIES:

The key accountabilities (outcomes) and actions of this position include:

  • Maintenance and support of all data network technologies and services with end-to-end ownership

  • Execution of applicable enterprise data networking standards and support processes

  • Participation in all staff, facility management and vendor related activities, regarding all service activities

  • Participation in applicable Disaster Recovery / Business Continuity solutions and exercises.

  • Monitor and maintain applicable facility, campus and/or enterprise service levels

  • Strategy and Innovation Leadership

  • Contribute to strategic direction relative to the implementation/use of data networking technologies and solutions

  • Contribute to enterprise-level data network strategies and objectives that align with, enable and support IP businesses

  • Understand the implications of data network technology enablement across geographic and language boundaries

  • Identify and leverage integration opportunities of data network technologies into enterprise systems/applications

  • Primary Activities

  • Support request for service and break fix tickets

  • WAN and LAN reporting using different toolsets for monitoring and metrics

  • Manage vendor activities

  • Work during appropriate maintenance windows

  • Configure routing, switching, SD-WAN, QoS and NetFlow in routers, LAN switches and data center switches

  • Support ongoing disaster recovery and business continuity efforts

KEY CHALLENGES:

The external environment, including technology, competition, markets:

  • Provide the proper visibility and application of declining, current and emerging data network technologies

  • Respond to unplanned and request for service needs, failures, and degradations

  • Manage service reliability and availability across multiple technologies and geographies across multiple vendors

  • Implement new enterprise-wide shared services

  • Support WAN circuit implementation activities and outages according to standards

  • Support WAN cellular backup implementation activities and outages according to standards

  • Support SD-WAN implementation activities, changes and outages according to standards

  • Support LAN switch implementation activities and outages according to standards

  • Respond daily to customer trouble ticket requests

  • Provide ad-hoc reports using a variety of reporting systems

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

  • Ensure visibility and common enterprise-wide use of all applicable data network technologies and services

  • Provide standardized, scalable yet adaptable network solutions that meet varying business/facility requirements

  • Develop documentation – write local work instruction to capture and build/edit Visio diagrams of network environment

  • Mature and improve all data network technologies, services and processes

SCOPE:

The scope and impact of this position on the business includes:

  • Data network services are provided to all businesses where IP has operations (500+ facilities worldwide)

  • Service management and consultation provided, as needed, for all geographic regions where IP has a presence

  • 24x7x365 availability inclusive of on call duties, as assigned

KNOWLEDGE AND EXPERIENCE:

The qualified candidate will have:

  • A Bachelor’s Degree in Information Technology or a related discipline, or demonstrated years of experience

  • 4+ years of operations experience working directly with data network technologies and services

  • Cisco CCNA Network Associate certification or equivalent experience required

  • Demonstrates excellent written and verbal, business and technical communication skills

  • Demonstrates a drive to succeed, highly self-motivated and ability to learn on the fly

  • Demonstrates an ability to be flexible with changing requirements

  • Works well with team members – professional and courteous

  • Demonstrates an understanding and practical application experience of the following technologies, services, vendors:

  • Wide Area Network (WAN) and Local Area Network (LAN) and Wireless Backup (3G/4G) data network technologies

  • Protocols: Ethernet, MLPPP, PPP, IPSec and cellular data

  • TCP/IP and Virtual LANs (VLAN) configuration of switches and routers

  • Layer-3 (OSPF and BGP), Quality of Service (QoS), IPT integration, performance monitoring and tuning

  • Hardware platforms: Cisco, Riverbed, Other

  • WAN providers: AT&T, CenturyLink, Orange Business Services, TaTa, Telefonica and Verizon

  • Demonstrates practical application of the following competencies: Command Skills, Customer Focus, Decision Quality, Presentation Skills, Process Management, Technical Savvy, Written Communications

COMMENTS:

  • Minimal Travel (<15%); Abilityto lift up to 50 lbs.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

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