International Paper Customer Service Representative in RICHMOND BULK CONTAINER PLANT, Virginia

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

INTRODUCTION

International Paper (NYSE: IP) is a global leader in packaging and paper with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include industrial and consumer packaging and uncoated papers. Headquartered in Memphis, Tenn., the company employs approximately 65,000 people and is strategically located in more than 24 countries serving customers worldwide.

International Paper’s vision is to be one of the best and most respected companies in the world. A company of substance in everything we do, from the products we make, to investing in communities, to protecting our environment, International Paper supports communities where our employees live and work.

SUMMARY

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversees the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.

KEY ACCOUNTABILITIES

  • Take customer orders either directly from customers or account managers.

  • Place orders on a timely basis for purchases of materials and supplies to be used in production.

  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.

  • Process purchase orders, coordinate account credits and maintain customer data.

  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

POSITION REQUIREMENTS

  • High school diploma or GED

  • Candidates are PREFERRED who offer the following:

  • Experience working in a manufacturing environment

  • Computer data-entry experience

  • Experience in the corrugated box industry

  • 5-8 years of customer relations experience; preferably 2+ years industry specific customer relations experience.

PREFERRED COMPETENCIES

  • Customer Focus

  • Action Oriented

  • Integrity and Trust

  • Perseverance

  • Composure

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account. This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

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